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For Gas Leaks/Emergencies: (508) 883-9516
Customer Service: (508) 883-9516

Safety

Smell Natural Gas?

Most people are familiar with the distinctive “pungent odor” aroma added to natural gas. It’s often compared to sulfur or rotten eggs. If you smell gas in your home, or suspect a gas leak, call us right away at (508) 883-9516, or call 911.

More Gas Safety Tips

If you suspect a leak inside your home or business:

  • Check to be sure your range and oven controls are turned off.
  • DO NOT use electrical switches, telephones, appliances, garage door openers, etc. This can cause sparks.
  • DO NOT use lighters or matches and do not smoke.
  • DO NOT open doors or windows in an attempt to ventilate.
  • Instruct others to leave and evacuate the premises immediately. Close the door behind you.
  • DO NOT turn off your gas meter. This valve should only be operated by a qualified technician.
  • When you arrive at a safe location, call Liberty Utilities immediately at 1-(508) 883-9516 or call 911. If you are hearing impaired dial 711, don’t send an email.
  • Be sure to tell us the exact street location and cross streets.

If you suspect a leak outside your home or business:

  • Take note of the location where you smell gas and report it to Liberty Utilities at (508) 883-9516 or call 911. If you are hearing impaired dial 711, don’t send an email.
  • Be sure to tell us the exact street location and cross streets.
  • Keep clear of the area.
  • Do not start any motors or motor vehicles near the area of the gas odor.
  • Do not use lighters or matches and do not smoke.

We’re here 365 days a year to serve you. We’ll be there as soon as possible to make sure that the situation is safe.